Frequently Asked Questions

We're located at Frakkastígur 20 in central Reykjavík, just a short walk from Hallgrímskirkja, Laugavegur, restaurants, cafés and shops.

Hallgrímskirkja is just a few minutes' walk from the house. The church and its surroundings are one of the most recognizable parts of Reykjavík.

The house contains three separate private apartments. Your apartment is entirely private during your stay, although some areas of the property, including the driveway, may be shared with guests staying in the other apartments.

For larger groups, there is also the option to rent the entire house, giving your group exclusive use of all three apartments.

Our three apartments can accommodate groups of up to approximately 20 guests in total. Each apartment has its own maximum occupancy, which is shown on its booking page.

Yes. The three apartments are in the same house, so they can be a convenient option for larger groups travelling together. The apartments are separate units rather than one connected apartment.

We have a shared tandem driveway at the house. Because the driveway is shared between apartments, cars may occasionally need to coordinate with other guests.

We'll provide parking information and instructions before your arrival.

Yes. There is street parking in the surrounding area, but some nearby parking areas are paid. Parking regulations and fees are set by the City of Reykjavík and can change, so please always follow the signs where you park.

Not necessarily. The house is centrally located and much of Reykjavík's city centre is easily accessible on foot.

A rental car can be useful if you're planning to explore outside Reykjavík.

Keflavík International Airport is approximately 45–50 minutes away by car, depending on traffic and weather conditions.

Our standard check-in time is 15:00, and check-out is 11:00.

We offer self check-in, so you can arrive without needing to meet us in person. If you need an earlier check-in or later check-out, you're welcome to request it and we'll do our best to accommodate you, depending on availability.

Early check-in depends on availability. If another guest is staying in the apartment the night before, we may need the full day to prepare it.

If the apartment is ready earlier, we'll be happy to let you know.

You'll receive detailed self check-in instructions before your arrival with everything you need to access the house and your apartment.

Yes. Fast Wi-Fi is available in all apartments.

Yes. Each apartment has its own kitchen, allowing you to prepare meals during your stay.

Yes. The house is heated using Iceland's geothermal heating system.

Iceland's hot water comes directly from geothermal sources and can have a noticeable sulfur smell. This is particularly common in Reykjavík and can be surprising if you're visiting Iceland for the first time.

It is a natural characteristic of the geothermal water and is safe to use.

No. Smoking is not permitted inside the apartments or elsewhere inside the house.

No. Parties and events are not permitted. The house is in a residential neighbourhood, and we ask guests to be considerate of our neighbours and other guests.

Stay Reykjavík is a small, family-run business. María and Suzanna own and personally manage the house and apartments.

We use self check-in so guests can enjoy their stay independently, but we're always available if you need help or local recommendations.

You can contact us using the phone number or email provided with your booking. Current guests also receive an emergency contact number for urgent matters outside normal hours.

Our standard cancellation policy is:

30 days or more before check-in: full refund.

7–30 days before check-in: 50% of the reservation amount is retained.

Less than 7 days before check-in: the reservation is non-refundable.

Non-refundable rates may also be available at a discounted price.

For stays of 28 nights or more, different cancellation terms apply. Please see our Terms & Conditions for full details.

Yes. Booking directly through our website means you're booking with us directly rather than through a third-party accommodation platform.

If you have any questions before booking, we're happy to help you choose the apartment that's right for your group.