Terms and Conditions
Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to all reservations made through the Stay Reykjavík website and govern the agreement between you and STAY Reykjavík ehf. ("Stay Reykjavík", "we", "us" or "our").
By making a reservation through our website, you confirm that you have read and accepted these Terms & Conditions.
1. About Stay Reykjavík
STAY Reykjavík ehf. operates the Stay Reykjavík accommodation business at Frakkastígur 20, 101 Reykjavík, Iceland.
Our accommodation is operated in accordance with the applicable Icelandic rules and permits. The accommodation itself is located in a privately owned property and is operated as a family-run guesthouse.
2. Reservations
A reservation is confirmed once you have completed the booking process and received a booking confirmation from us.
The person making the reservation must be at least 18 years old and is responsible for providing accurate contact and guest information.
The person making the reservation is also responsible for ensuring that all members of their group are aware of and comply with these Terms & Conditions and the house rules.
The maximum number of guests permitted is the number stated in the reservation. Additional guests may only stay with our prior approval.
3. Prices and payment
All prices shown on our website are stated in the currency displayed during the booking process and include applicable taxes and charges unless otherwise stated.
Payment is made through our online booking and payment system. Card payments are processed securely by our payment service provider.
The payment method and payment schedule applicable to your reservation will be shown during the booking process and in your booking confirmation.
A reservation may be cancelled if payment cannot be successfully processed.
4. Cancellation
Our standard cancellation policy is:
- 30 days or more before check-in: Full refund.
- Between 7 and 30 days before check-in: 50% of the total reservation amount is non-refundable.
- Less than 7 days before check-in: 100% of the total reservation amount is non-refundable.
The relevant cancellation period is calculated according to the scheduled check-in date and time shown in your reservation.
Non-refundable rate
Some reservations may be offered at a discounted non-refundable rate. These reservations are subject to the terms shown at the time of booking and are not eligible for a refund if cancelled.
Long-term stays
For stays of 28 nights or more, guests must cancel at least 30 days before check-in to receive a full refund. Cancellations made less than 30 days before check-in are non-refundable, unless otherwise required by applicable law.
If we are required to cancel a reservation due to circumstances within our control, we will offer a suitable alternative where possible or provide a full refund of amounts paid for the affected reservation.
5. Check-in and check-out
Check-in and check-out times are stated in your booking information and pre-arrival instructions.
Early check-in and late check-out are subject to availability and cannot be guaranteed unless confirmed by us in advance.
Guests are responsible for following the check-in instructions provided to them. Access information should not be shared with people who are not part of the reservation.
6. The accommodation
The apartments are located in a historic Reykjavík residential building. While we make every effort to ensure that the accommodation is accurately represented on our website, photographs and descriptions are intended to give a general representation and minor differences may occur.
Some features of the building, including its age, layout, stairs, heating system and surrounding urban environment, are inherent characteristics of the property.
Geothermal hot water in Iceland can have a noticeable sulfur smell. This is a natural characteristic of geothermal water and is not normally an indication of a problem with the accommodation.
7. Guests and house rules
Guests must treat the accommodation, furnishings and surrounding property with reasonable care.
Guests must comply with the house rules and with any reasonable instructions provided by us during their stay.
The accommodation may not be used for parties, events or commercial activities without our prior written permission.
Excessive noise, disruptive behaviour, smoking inside the property, or behaviour that causes a significant disturbance to neighbours or other guests is not permitted.
The person making the reservation is responsible for any damage caused by themselves or members of their group beyond normal wear and tear.
If damage, loss or extraordinary cleaning is caused by a guest, we reserve the right to charge the reasonable cost of repair, replacement or additional cleaning.
8. Parking
Parking arrangements vary according to availability and the apartment booked.
Any parking information provided on our website or in your booking information forms part of the information available to guests at the time of booking. Parking spaces may be shared or subject to availability where specifically stated.
Guests are responsible for complying with applicable parking regulations and for any parking fees or fines incurred during their stay.
9. Complaints and problems during your stay
If you experience a problem with the accommodation, please contact us as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the issue during your stay.
Problems that are not reported during the stay may limit our ability to remedy them.
We will make reasonable efforts to respond to guest requests and resolve genuine issues as quickly as possible.
10. Our responsibility
We are responsible for providing the accommodation substantially as described in the booking.
We are not responsible for circumstances beyond our reasonable control, including natural events, severe weather, government measures, utility interruptions, transport disruptions, strikes or other events that could not reasonably have been prevented.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable law.
11. Changes to a reservation
Any changes to a reservation, including changes to dates, number of guests or apartment, are subject to availability and may result in a change to the price or cancellation terms.
A reservation is not considered changed until we have confirmed the change.
12. Website information
We make reasonable efforts to ensure that the information and prices displayed on our website are accurate and up to date.
If a material error in price or availability occurs, we reserve the right to contact the guest and offer the option of correcting the error or cancelling the affected reservation with a full refund.
13. Privacy
Personal information provided during the booking process is handled in accordance with our Privacy Policy, which forms part of the information governing your use of our website and booking services.
14. Governing law
These Terms & Conditions are governed by the laws of Iceland.
Any dispute arising from a reservation will be subject to the jurisdiction of the competent courts in Iceland, without limiting any mandatory consumer rights that may apply to you under applicable law.
15. Contact
STAY Reykjavík ehf.
Frakkastígur 20
101 Reykjavík
Iceland
Email: stayreykjavik@stayreykjavik.is
Phone: +354 696 9676
If you have any questions regarding these Terms or your reservation, please contact us.